“Why don’t you give your credit card, it’s much faster!”
Well I needed change, so I had given the note instead of
using the card. But I didn't explain that to the man behind me. I
would have further wasted his time and mine too in the bargain!
“Doesn't matter, you can pay me tomorrow, Madam” this was by a small shop owner where I had gone to buy some electrical stuff. But I fished out another thousand rupee note and he took it unhesitatingly and gave me the change at once. His little shop was teeming with people, but he gave equal attention to all his customers. He made the extra effort to find the exact stuff each client was looking for.
“Can you change this twenty rupee note, its torn and
patched?” I asked the Egg fellow who comes to my door everyday
“Madam, if you have any problem with it, return it to me
with your next purchase” he smilingly said this as I gave him an irritated look
and shut the door.
Three different interactions and three different
reactions, both by me and the second person!
The first one was by an employee of a big supermarket
chain. Aren't they trained in customer care? Most of them are
tired, covertly rude and multi-tasking (Including, talking on the cell phone
and talking with their coworkers!) They treat you as if they are giving stuff
that we buy, for free! There are a few who are helpful but you can count them
on your fingers!
But we are addicted to super markets. It’s fun to
pick up the stuff you want yourself and not wait for someone to serve you. You
can loiter, have a choice of brands to choose from and pick the price you have
catered to in your budget. There are plenty of other pluses, so I go there
again and again. In spite of the rudeness and the long lines!
The second experience was in an owner run shop. He tries
to cultivate you personally, remembers you, trusts you and is very very
helpful! He is “Old school”. It is a pleasant experience as long as
there aren't people jostling you to get to the counter. (He has
a solution to that- “Why don’t you phone me madam; I will send it home?”)
I go there only when it is absolutely necessary. In spite of the good behaviour and treatment!
The third one is the door-to-door salesman. He comes laden with a variety of bread, cheap snacks and eggs. Every day without fail! Though he knows I cannot buy a dozen eggs and bread daily! Sometimes I pretend I am not at home and do not open the door! Just to avoid seeing his disappointed face.
Here is something I avoid even though it’s convenient (No
broken eggs while lugging it from the market! the bread is absolutely fresh
too!) I have his phone number and, in an emergency, call him and he comes and
gives it too.
I do not understand the social psyche nor do I understand
mine! I like going to air-conditioned malls for my vegetables rather than
go and get it from the road side shops although they are fresher if not
cheaper!
The other day I had gone to the Station market (In Mumbai
you get everything in the world here at half the price!) I wanted to frame some
pictures. I managed to frame eleven pictures for the price of One framed
painting that I bought at the mall!
As a human society we are slowly becoming comfort loving.
The charm that was there in bargaining when we were young has gone (the more
expensive the better it is!). The adventure of shopping has been taken over by
paid adventure holidays!
I wonder if the young ones still bargain on the footpath
of Janpath for tops, chappals and trinkets like we used to. I remember buying a
top for five rupees and a whole outfit for rupees hundred when I was in college
(includes handbag, chappals and bangles!) Here in Mumbai, the footpath shops
(Linking Road) do not deign to bargain with me. The old trick of” walking away
and being called back” is working less and less!
Oh well! Time changes and so does shopping style! But the narrow alleys of Europe still abound with such style and because the weather is lovely there, I don’t mind loitering on the sidewalks browsing and bargaining for the pleasure of bargaining!

